Terms and Conditions
Last updated: September 2026
1. Overview
This website is operated by DREAM WITH REEM PORTAL, trading publicly as Dream With Reem (“Dream With Reem”, “we”, “us” or “our”).
By visiting our website, placing an order, submitting an item for customisation, or purchasing our products or services, you agree to these Terms & Conditions and any policies referenced on our website.
If you do not agree with these Terms, please do not use our website or services.
We may update these Terms from time to time. The version published on our website will be the current version.
2. Our Services
Dream With Reem provides personalised products and customisation services, including printing, embroidery and engraving.
Some products may be purchased directly through our website. Other custom work, including certain Bring Your Own items and more complex requests, may be arranged through WhatsApp.
Availability of a particular service, material, technique or design is subject to our assessment and production capacity.
3. Custom Orders & Artwork
Customers are responsible for providing accurate names, wording, artwork, dimensions, placement instructions and other information required for their order.
Where applicable, a digital mockup or artwork confirmation will be shared after the order is confirmed and before production begins.
Mockups are intended to show the proposed design and placement. Minor variations may occur during production due to the nature of the item, material, printing, embroidery or engraving process.
By approving a mockup, artwork or order specification, you confirm that the spelling, design, placement and other details are correct.
Production may begin once the required approval and payment have been received.
4. Bring Your Own Items
Customers may provide their own items for selected customisation services.
While every reasonable effort is made to handle customer-supplied items carefully, customisation carries inherent risks. Different fabrics, coatings, materials, finishes and previously used items can react differently during printing, embroidery or engraving.
By asking us to customise an item supplied by you, you acknowledge and accept these risks.
Unless required by applicable law, Dream With Reem is not responsible for the replacement value of customer-supplied items where damage results from an inherent material limitation or an unavoidable risk of the agreed customisation process.
We may decline an item if we believe it is unsuitable for the requested work.
5. Pricing & Payment
Prices are displayed or quoted in UAE dirhams (AED) and are subject to applicable VAT.
Prices may vary depending on the product, artwork, size, placement, technique, quantity, complexity and turnaround required.
Any additional work or changes requested after an order has been confirmed may result in an additional charge.
An order is not confirmed until the required payment has been received.
6. Production Times
Standard production is generally 2–4 working days, unless another timeframe is stated for the particular product or service.
Some specialised or more complex items may require additional production time.
Priority production may be available for an additional fee and is always subject to studio capacity.
Production times begin once payment, required items, artwork and approvals have been received.
Delivery time is separate from production time.
7. Changes & Cancellations
Because custom work is prepared specifically for each customer, changes or cancellations may not be possible once production has started.
If you need to request a change, contact us as soon as possible. We will accommodate changes where reasonably possible, but additional charges or production time may apply.
Once production has begun, custom orders cannot ordinarily be cancelled.
8. Returns & Custom Products
Customised, personalised and made-to-order products cannot ordinarily be returned or exchanged because they have been produced specifically for you.
This does not affect any rights you may have under applicable law where an item is faulty, damaged or materially different from what was agreed.
If there is an issue with your order, contact us promptly through WhatsApp so we can review it with you.
Non-custom products, where eligible, are subject to our published Refund Policy.
9. Colour, Placement & Product Variations
We make every reasonable effort to represent products, colours and designs accurately.
Screen displays, fabric batches, thread colours, printing processes, engraving surfaces and other materials can produce slight variations in colour or appearance.
Hand positioning and the physical characteristics of individual items can also result in small variations in placement or finish.
These normal production variations are not considered defects.
10. Customer-Supplied Artwork & Intellectual Property
By providing artwork, logos, photographs, text or other material for customisation, you confirm that you have the necessary permission or rights to use that material and to ask us to reproduce it.
You are responsible for ensuring that your requested content does not infringe the intellectual property or other rights of another person or organisation.
We may decline work that we reasonably believe is unlawful, infringing, inappropriate or unsuitable for production.
11. Collection & Delivery
Collection and delivery arrangements will be confirmed with the order.
Our Town Square location is used for confirmed order collections and item drop-offs. Orders and visits must be arranged with us in advance through WhatsApp.
Delivery charges may apply and will be confirmed at checkout or when your order is arranged.
Once an order has been handed to a third-party courier, delivery timing may be affected by circumstances outside our direct control.
Customers are responsible for providing accurate delivery and contact information.
12. Website Orders
Product availability, pricing and descriptions may be updated without notice.
We reserve the right to correct genuine errors in pricing, descriptions or availability and, where necessary, contact you regarding an affected order.
We may refuse or cancel an order where there has been an obvious pricing or technical error, suspected fraud, misuse of the website, or where we are unable to fulfil the requested work. Where an order has been paid and is cancelled by us, the applicable amount will be refunded.
13. Third-Party Services
Our website and services may use third-party providers for functions including payment processing, ecommerce, delivery and other technical services.
Those providers may operate under their own terms and privacy policies.
Dream With Reem is not responsible for third-party websites or services outside our reasonable control.
14. Personal Information
Our collection and use of personal information is governed by our Privacy Policy.
Payment information submitted through our online store is processed through the payment services made available through our ecommerce platform and payment providers.
15. Website Use
You may not use our website or services for unlawful purposes, attempt to interfere with the security or operation of the website, introduce malicious code, scrape or misuse website content, or infringe our intellectual property rights or those of others.
Website content, including our branding, photographs, copy and original designs, may not be reproduced or commercially used without permission.
16. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
To the extent permitted by applicable law, Dream With Reem will not be liable for indirect or consequential losses arising from use of the website, delays outside our reasonable control, or the inherent characteristics of customer-supplied materials.
17. Governing Law
These Terms & Conditions are governed by the laws applicable in the United Arab Emirates and the Emirate of Dubai.
Any dispute will be subject to the jurisdiction of the competent courts of Dubai, unless applicable law requires otherwise.
18. Changes to These Terms
We may update these Terms & Conditions to reflect changes to our services, website, business practices or legal requirements.
The current version will be published on this page.
19. Contact
Questions about these Terms & Conditions should be directed to us via WhatsApp through our website.
DREAM WITH REEM PORTAL
Shop 3, Town Square Community Center
Dubai, United Arab Emirates