Return and Refund Policy

All Dream With Reem orders are custom-made, personalised or produced specifically for you. For this reason, all sales are final.

Once an order is confirmed and production has begun, it cannot be cancelled, returned, exchanged or refunded.

Order Approval

Customers are responsible for checking all order details carefully before approval, including names, spelling, sizing, colours, artwork, placement and other customisation details.

Where a mockup or artwork approval is provided, production will follow the approved version. We cannot remake or refund an order because of an error contained in details or artwork that were supplied or approved by the customer.

If We Make a Mistake

If we make an error in producing your order — for example, the wrong item, size or colour, or customisation that does not match the details you approved — we will remake or replace the affected item at no additional cost.

Please notify us within 14 days of receiving your order and provide your order details and clear photographs so we can review the issue.

Bring Your Own Items

Bring Your Own items are customised at the customer's request and are therefore also not eligible for return, exchange or refund.

Different fabrics, materials, coatings and finishes can react differently during printing, embroidery or engraving. We will assess items before production where appropriate, but customers acknowledge the inherent risks involved in customising customer-supplied items.

Contact Us

If there is an issue with your order, please contact us via WhatsApp through our website with your order details and clear photographs. We will review the issue and work with you to resolve any production error from our side.