Last updated: September 2026

This Privacy Policy explains how DREAM WITH REEM PORTAL, trading publicly as Dream With Reem (“Dream With Reem”, “we”, “us” or “our”), collects, uses and shares personal information when you visit dreamwithreem.com, place an order, contact us through WhatsApp, or otherwise interact with our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The personal information we collect depends on how you interact with Dream With Reem and may include:

Contact information, such as your name, telephone number, email address, billing address and delivery address.

Order information, such as products or services ordered, customisation details, order value, payment confirmation, delivery information and order history.

Customisation information, such as artwork, photographs, names, logos, wording, measurements or other materials you provide for us to complete your order.

Communications, including information you provide when contacting us through WhatsApp, our website or other communication channels.

Website and device information, such as your IP address, browser, device information, pages visited, referring website, advertising identifiers and information about how you interact with our website.

Payment information may be collected and processed by our ecommerce and payment providers. We do not necessarily receive or store your complete payment-card details ourselves.

2. How We Collect Information

We may collect personal information:

• directly from you when you place an order, contact us or provide information for customisation;
• automatically when you use our website, through cookies and similar technologies;
• from service providers that help us operate our website, process payments, fulfil orders, analyse website activity or deliver advertising; and
• from advertising and referral platforms when you arrive at our website through an advertisement, search result, social platform or other referral source.

3. How We Use Your Information

We may use personal information to:

• process and fulfil orders;
• create and produce customised products;
• communicate with you about enquiries, mockups, approvals, payments, collections and deliveries;
• provide customer support;
• operate and improve our website and services;
• maintain order and customer records;
• prevent fraud, misuse or security incidents;
• understand how customers find and use our website;
• measure the effectiveness of our advertising and marketing;
• improve our advertising and marketing activities; and
• comply with applicable legal and regulatory obligations.

4. Advertising & Attribution

We use advertising and analytics technologies to understand how customers discover Dream With Reem and how our advertising performs.

This may include information associated with advertising clicks, website visits, referral sources and subsequent enquiries or purchases.

For example, where available, advertising identifiers may allow us to understand whether an order resulted from an advertisement and to report conversion information back to an advertising platform.

These technologies help us measure advertising effectiveness and improve how we allocate our marketing budget.

5. Cookies & Similar Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website activity and support analytics and advertising.

Some cookies may remember information about how you first reached our website or an advertising click so that a later enquiry or purchase can be attributed to the appropriate source.

You can control cookies through your browser settings and, where available, through consent controls provided on our website. Blocking certain cookies may affect website functionality or our ability to accurately measure website activity.

6. How We Share Personal Information

We may share personal information where reasonably necessary with service providers that help us operate Dream With Reem, including providers involved in:

• ecommerce and website hosting;
• payment processing;
• order fulfilment and delivery;
• analytics and advertising;
• cloud storage and business systems; and
• other technical or operational services.

We may also disclose information where required by law, to protect our legal rights, to prevent fraud or misuse, or in connection with a legitimate business transaction.

We do not sell personal information in the ordinary meaning of selling customer information for money.

7. Shopify & Other Service Providers

Our online store is powered by Shopify.

Shopify and other providers we use may process personal information according to their own privacy policies and legal obligations.

Our website may also contain links to third-party websites or services. We are not responsible for the privacy practices of websites or platforms that we do not control.

8. WhatsApp Communications

When you contact Dream With Reem through WhatsApp, the information you provide is also processed through WhatsApp and its associated services according to their applicable privacy practices.

Information from your enquiry may be recorded in our internal customer, lead or order systems where necessary to respond to your enquiry, prepare an order or maintain business records.

Please avoid sending unnecessary sensitive or confidential information through WhatsApp.

9. Custom Artwork & Images

Where you provide photographs, artwork, logos, names or other materials for customisation, we use those materials for purposes connected with your enquiry and order.

We retain such materials only for as long as reasonably necessary for operational, customer-service, record-keeping or legal purposes.

10. Security & Retention

We take reasonable measures to protect the personal information we handle.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and accounting records, resolving disputes and meeting legal obligations.

Retention periods may therefore vary depending on the type of information.

11. Your Privacy Rights

Depending on applicable law and where you live, you may have rights relating to your personal information, including rights to request:

• access to information we hold about you;
• correction of inaccurate information;
• deletion of certain information;
• restriction of certain processing;
• withdrawal of consent where processing is based on consent; or
• a copy of certain personal information.

These rights are subject to applicable legal requirements and exceptions.

We may need to verify your identity before processing a privacy request.

12. Children's Privacy

Our services are not directed at children for the purpose of collecting personal information independently from them.

If you are a parent or guardian and believe a child has provided personal information to us inappropriately, you may contact us so that we can review the matter.

13. International Processing

Some of the technology and service providers we use may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, it may be subject to the laws of the country in which it is processed. We and our service providers will handle such transfers in accordance with applicable data-protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website, technology, service providers or legal obligations.

The current version will be published on this page with an updated revision date.

15. Contact

If you have questions about this Privacy Policy, our privacy practices, or wish to make a request relating to your personal information, please contact us via WhatsApp through our website or write to us at:

DREAM WITH REEM PORTAL
Shop 3, Town Square Community Center
Dubai, United Arab Emirates